IRRV Alert - week ending 8th September 2023
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News
Consultations
New benefits and taxation decisions
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A weekly update on benefits and taxation decisions |
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Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case. London Borough of Waltham Forest (22 017 199)
Summary: Miss X complained the Council did not tell her it had stopped paying Housing Benefit to her landlord. She also complained the Council asked intrusive questions and delayed processing her claim after she provided it with information. Miss X also complained the Council delayed issuing her with a Personal Housing Plan. We found some fault by the Council and the Council has agreed to a service improvement to address the fault identified. Bristol City Council (23 004 468)
Summary: We will not investigate this complaint about the Council’s refusal to provide a council tax discount for Mr X’s daughter. This is because Mr X can appeal to the Valuation Tribunal and there are no good reasons for why it is not reasonable for Mr X to use his right of appeal. Leicester City Council (23 004 666)
Summary: We will not investigate this complaint about Council tax payments as there was a right of appeal to a Valuation Tribunal. Buckinghamshire Council (23 005 604)
Summary: We will not investigate this complaint about council tax liability as there is insufficient evidence of fault by the Council, causing a significant injustice to the complainant, to warrant our further involvement and we have no remit to challenge the Council's charging policy on empty properties. London Borough of Merton (23 004 158)
Summary: We will not investigate this complaint about delay by the Council in responding to a complaint. This is because the Council has provided a proportionate response and there is not enough injustice to require an investigation. London Borough of Haringey (23 004 803)
Summary: We will not investigate this complaint about Council tax payment as there was a right of appeal to a tribunal and there is no evidence of fault. Great Yarmouth Borough Council (23 004 282)
Summary: We will not investigate this complaint about Council tax payments as the matter has been remedied. London Borough of Hounslow (23 004 335)
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to limit support under its COVID-19 Additional Relief Fund scheme to businesses in the sectors it considered were worst affected by the pandemic. This is because there is not enough evidence of fault by the Council. Lewes District Council (23 004 623)
Summary: We will not investigate this complaint about Council tax payments because the complaint has been remedied. London Borough of Bexley (23 004 552)
Summary: We will not investigate this complaint about council tax enforcement action as the complaint is made late to us and there are not good reasons to investigate now. London Borough of Waltham Forest (23 005 122)
Summary: We cannot investigate this complaint about the Council’s recovery of council tax arrears through the magistrates court. We have no jurisdiction to consider complaints about matters which have been subject to court proceedings. Sheffield City Council (23 000 189)
Summary: We will not investigate this complaint about council tax because there is not enough evidence of fault to justify investigating. Rugby Borough Council (23 004 449)
Summary: We will not investigate this complaint about the Council chasing Mr X for payment of a business improvement district levy from 2010. This is because it is about matters that happened more than 12 months ago and there are no good reasons for why Mr X could not have complained to us earlier. Birmingham City Council (23 004 736)
Summary: We will not investigate this complaint about the Council not awarding Mr X council tax support for the period August 2022 to March 2023 and April 2023 to March 2024. This is because it is out of jurisdiction as there are no good reasons for why he cannot appeal to the Valuation Tribunal Service. Knowsley Metropolitan Borough Council (23 004 855)
Summary: We will not investigate this complaint about council tax liability as it is made late and there are not good reasons to investigate now. In addition, Mr X had the right to appeal against the liability decisions to the Valuation Tribunal and it is reasonable to expect him to have done so. North Somerset Council (23 000 624)
Summary: At our advice the Council agreed to give Mrs Y some money to make up for the stress and bother they caused her. This was because of the Council’s mistakes with her council tax. We do not now need to look into this complaint.
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