Universal Credit: your claim journey

An overview of the steps that people will take when claiming Universal Credit, from making a claim through to starting work.

Documents

Universal Credit: your claim journey

PDF, 245KB, 6 pages

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Welsh: Universal Credit: your claim journey

PDF, 254KB, 6 pages

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Detail

This guide gives details of the different stages of claiming Universal Credit, from making a claim through to looking for work and getting a full time job.

It provides information on how Universal Credit is being introduced, how to make an online claim, and what support is available when making a claim. It describes what happens once a claim has been submitted, including attending an interview with a work coach and accepting a Claimant Commitment. There’s also information about reporting changes in circumstances and what happens once the claimant gets a job.

Part of the Universal Credit toolkit for partner organisations

Published:

28 March 2013

Updated:

25 November 2014

+ full page history

25 November 2014 2:12pm

Published revised edition of the leaflet.

23 June 2014 10:57am

Updated to include the latest information about the expansion of Universal Credit

7 April 2014 12:46pm

Added new version of Welsh PDF.

6 December 2013 3:06pm

Products have been updated to provide the latest information about how Universal Credit will be introduced.

20 November 2013 3:18pm

Page updated to provide more detail on the content of the documents

30 October 2013 3:35pm

English PDF updated to reflect recent changes to where Universal Credit is available.

27 August 2013 2:09pm

Changes to reflect the introduction of Universal Credit in more Jobcentres from October 2013.

29 July 2013 10:43am

Changes to reflect extension of the pathfinder to Oldham and Warrington.

1 July 2013 11:26am

Updated to reflect the changes to the services that are offered in the Universal Credit Pathfinder.

28 March 2013 12:00am

First published.

From:

Department for Work and Pensions

Part of:

Universal Credit toolkit for partner organisations

Simplifying the welfare system and making sure work pays

IRRV Alert - week ending 28th November 2014

News

Consultations

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Guidance: Universal Credit: your claim journey

Universal Credit: your claim journey

Documents

Universal Credit: your claim journey

This file may not be suitable for users of assistive technology. Request a different format.

Welsh: Universal Credit: your claim journey

This file may not be suitable for users of assistive technology. Request a different format.

Detail

IRRV Software