IRRV Alert - week ending 12th December 2014

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Research and analysis: Valuation Office Agency Customer Tracking Survey Report

 

 

 

 

 

Research and analysis

Valuation Office Agency Customer Tracking Survey Report

 

From:

Valuation Office Agency

First published:

11 December 2014

Applies to:

England and Wales

Measuring Council Tax and Business Rates customer perceptions of Valuation Office Agency (VOA) services.

Document

VOA Customer Tracking Survey Report

PDF, 414KB, 42 pages

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Detail

The Customer Tracking Survey measures Council Tax and Business Rates customer perceptions of the VOA’s appeals process, their views of their communication with the VOA and if applicable their Agent, and their views on what improvements could be made to VOA processes.


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