IRRV Alert - week ending 19th December 2014

Information Letters

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Consultations

Reports

Research and analysis: Valuation Office Agency customer tracking survey

 

 

 

 

 

Research and analysis

Valuation Office Agency customer tracking survey technical report

 

From:

Valuation Office Agency

First published:

17 December 2014

Measuring Council Tax and Non-Domestic rating customer perceptions.

Document

Valuation Office Agency customer tracking survey

PDF, 498KB, 127 pages

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Detail

The customer tracking survey measures Council Tax and Non-Domestic rating customer perceptions of the appeals process, their views of their communication with the Valuation Office Agency (VOA) and if applicable their Agent, and their views on what improvements could be made to VOA processes.


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