IRRV Alert - week ending 17th May 2019
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DWP Debt Management performance data (16 May 2019)
Transparency data
DWP Debt Management performance data
How well Debt Management met their targets for recovery of overpaid social security benefit.
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Details
Debt Management is part of the Department for Work and Pensions (DWP). They recover social security benefits that have been overpaid, including social fund loans, benefit advances, tax credit and housing benefit.
The perfomance data shows:
- the amount recovered
- results of a customer satisfaction survey
- amount of customer calls answered
- amount of customer complaints responded to
- amount of customer compliments received
The Debt Management customer service standards explain how the team intend to treat customers and complaints.
Find out how overpaid benefits are recovered
Published 12 October 2017
Last updated 16 May 2019 + show all updates
Last updated 16 May 2019 + show all updates