How the deductions from benefit scheme works: guidance for creditors or suppliers (7 August 2019)

Guidance

How the deductions from benefit scheme works: guidance for creditors or suppliers

Guidance for current creditors or suppliers, for example, utility suppliers and landlords, on how the deductions from benefit scheme works.

Published 1 November 2011
Last updated 6 August 2019 — see all updates

From:

Department for Work and Pensions

Documents

Universal Credit: Third party payments creditor and supplier handbook

HTML

Employment and Support Allowance, Jobseeker’s Allowance, Income Support and Pension Credit: Third party payments creditor and supplier handbook

HTML

Form to change the name or address of a creditor or supplier (Excel)

Ref: ePRS01 MS Excel Spreadsheet, 140KB

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Form to change the name or address of a creditor or supplier (ODS)

Ref: ePRS01 ODS, 95.7KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology. Request an accessible format.

Form to change the bank details of a creditor or supplier (Excel)

MS Excel Spreadsheet, 142KB

This file may not be suitable for users of assistive technology. Request an accessible format.

Form to change the bank details of a creditor or supplier (ODS)

Ref: ePRS02 ODS, 96KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology. Request an accessible format.

Form to change customer reference numbers

Ref: ePRS03 MS Excel Spreadsheet, 156KB

This file may not be suitable for users of assistive technology. Request an accessible format.

Details

In certain circumstances, DWP can deduct money from a claimant’s benefit and pay it to a creditor or supplier to clear a debt for:

Council Tax
fuel costs
rent and service charges
water charges

The payments are called ‘third party payments’. This guidance is for creditors and suppliers receiving a third party payment. It explains how the scheme works for deductions from:

Employment and Support Allowance
Income Support
Jobseeker’s Allowance
Pension Credit

How to apply

Find out how to apply for deductions from benefit to clear a debt.

Universal Credit claimants

There is separate guidance about deductions from Universal Credit to clear a debt for:

Published 1 November 2011
Last updated 6 August 2019 + show all updates

IRRV Alert - week ending 9th August 2019

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Reports

How the deductions from benefit scheme works: guidance for creditors or suppliers (7 August 2019)

How the deductions from benefit scheme works: guidance for creditors or suppliers

Documents

Universal Credit: Third party payments creditor and supplier handbook

Employment and Support Allowance, Jobseeker’s Allowance, Income Support and Pension Credit: Third party payments creditor and supplier handbook

Form to change the name or address of a creditor or supplier (Excel)

This file may not be suitable for users of assistive technology. Request an accessible format.

Form to change the name or address of a creditor or supplier (ODS)

This file may not be suitable for users of assistive technology. Request an accessible format.

Form to change the bank details of a creditor or supplier (Excel)

This file may not be suitable for users of assistive technology. Request an accessible format.

Form to change the bank details of a creditor or supplier (ODS)

This file may not be suitable for users of assistive technology. Request an accessible format.

Form to change customer reference numbers

This file may not be suitable for users of assistive technology. Request an accessible format.

Details

How to apply

Universal Credit claimants

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