Guidance
Detailed information about how to complain about misconduct to the Insolvency Service and what we will do about it.
The Insolvency Service has civil powers given to it by law to consider complaints about:
Anybody can report misconduct relating to the above to us. Please note, the Insolvency Service’s civil teams cannot investigate complaints that do not relate to these matters. For example, we cannot investigate a complaint about a sole trader who is not bankrupt or if a company has been dissolved.
Our civil powers are different depending on whether a company is live, in compulsory liquidation, in other formal insolvency proceedings or has been dissolved. Check the Companies House register if you don’t know the status of the company that you want to complain about.
We will assess any information reported to us and consider whether to carry out further investigations. We may take further action against the bankrupt, director or company if we find things that concern us during our investigations.
We can only investigate complaints that we have the legal powers to deal with and may suggest you complain to another public body or pass your concerns on ourselves if this is appropriate. Please make it clear in your complaint if you don’t want us to do this.
Our insolvent investigators do not conduct criminal investigations. If it seems that the insolvent person, a company or its officers may have committed criminal offences or other regulatory breaches, the case may be referred to the criminal investigation team within the Insolvency Service, the police, a regulator or other investigation agency. It is for that body to decide whether it is appropriate for them to carry out any further investigation. You may be asked to give a formal statement before proceedings start. This does not prevent the investigator including details of the unfit conduct in any report they may submit.
If you wish to make an anonymous complaint, we may still be able to submit the matter to the relevant investigating authority. However, please note that they may only be able to take further action if they have suitable evidence or an appropriate witness, or both.
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