From: O'Connor, Claire A <claire.a.oconnor@voa.gsi.gov.uk> On Behalf Of Rates Retention
Sent: 19 June 2020 12:35
Subject: VOA's current handling of reports and New Home Bonus
Importance: High
Dear Authority
VOA’s current handling of reports and New Home Bonus
This message is to provide you with an update about how we are currently handling reports. We are maintaining our target of clearing 95% of all BA reports within 90 working days, whilst prioritising COVID 19 and hardship cases .
We are aware of the importance of the New Homes Bonus funding for you, and of Council Tax reports. Please be assured that we remain committed to progressing these cases and are closely monitoring performance.
We will endeavour to clear as many New Homes Bonus cases as possible in time for you to submit your figures to MHCLG. You may find it helpful to prioritise the submission of your reports, sending us those that are of most value to you first.
Whilst we understand the importance of this work, it would help us if you could keep any enquiries you have on individual reports to a minimum, as this diverts resources away from processing them. Thank you for working with us on this.
Local Authority Engagement Team
19 June 2020
Claire O’Connor | Local Authority Engagement Team | Strategy, Policy and Customer Group | Valuation Office Agency (VOA)
Brent Civic Centre | Engineers Way | Wembley |HA9 0FJ | 03000 501295 | ratesretention@voa.gsi.gov.uk
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