IRRV Alert - week ending 17th July 2020
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How to bring a complaint to the Independent Case Examiner (17 July 2020)
Guidance
How to bring a complaint to the Independent Case Examiner
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
Published 1 February 2013
Last updated 17 July 2020 — see all updates
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How to bring a complaint to the Independent Case Examiner
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Our service: how to bring a complaint to the Independent Case Examiner
PDF, 279KB, 11 pages
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As you will be aware from media coverage, the circumstances in which we find ourselves in relation to the coronavirus (COVID-19) pandemic is exceptional and is having a severe impact on public services nationwide. We are no different and as staffing levels are affected, I am sure you will understand that we have to direct our remaining resources to where they are needed most.
Consequently, we need to make you aware that it may take longer than we would like to progress your complaint or answer any enquiries you have made of us. Thank you in advance for your patience.
This guidance explains how the Independent Case Examiner (ICE) acts as an impartial referee for people who:
- feel they have been treated unfairly
- are unhappy with the way their complaint has been dealt with
This is a free service.
Please don’t contact us until you get a final response from the government agency or business that says you can bring your case to us.
Budgeting Loans
See our separate guidance on how to ask for a further, independent review of a Budgeting Loan
Published 1 February 2013
Last updated 17 July 2020 + show all updates