IRRV Alert - week ending 30th October 2020
News
Reports
DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020 (30 October 2020)
Corporate report
DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2019 to 31 March 2020.
Published 30 October 2020
From:
Department for Work and Pensions and Independent Case Examiner
Documents
Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2019 to 31 March 2020
HTML
Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2019 to 31 March 2020
PDF, 1.21MB, 34 pages
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Details
This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2019 and 31 March 2020.
The report covers the following areas of work:
- working age benefits (Jobcentre Plus)
- disability benefits
- pensions
- Debt Management
- private sector companies that provide services on behalf of DWP
- Child Maintenance Service
- Child Support Agency
The report also includes information about the standards of service of the Independent Case Examiner’s office.
Published 30 October 2020