Confirm your property details (30 November 2020)

Guidance

Confirm your property details

You can confirm your property details or report any changes to them by submitting a check to the Valuation Office Agency (VOA)

Published 30 November 2020

From:

Valuation Office Agency

Applies to:

England

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What is a check?

There are 2 parts to a property’s valuation:

The factual details, such as the floor areas and number of rooms
The value of them

If you want to challenge the value, you need to first agree the correct factual details with the VOA. This is called a ‘check’.

If all the information held by the VOA is correct

You must still submit a check, even if the property details are correct, if you want to:

tell the VOA about something affecting the land or property that’s not in your control (such as long-term disruptive roadworks)
challenge the rateable value of the property
change the address
change the main use (description)
change the date that a change occurred

Other changes you can report

You can also submit a check to tell the VOA that:

the property has been split into more than one
the property has been merged with others to create one or more new properties
the property has been demolished or renovated
there has been a change in the local area affecting the property
a court decision has affected the property

What to include in your check

The VOA will ask for documents to support your changes. Your evidence might include:

photographs
plans
rent agreements
a statement with extra information or comments that you have not included elsewhere

If you don’t provide any documents, your case may be delayed if the VOA need to ask you for anything.

You must provide the correct information in your check. If you do not, it could lead to backdated increases to your business rates.

Submitting a check for a change in the local area of your property

The date you submit a check about something outside affecting your property (also known as a Material Change of Circumstances) can affect the outcome. If the issue is temporary, your check needs to be submitted while the issue is ongoing.

If you need to submit a check urgently for this reason and you’re waiting for your property claim to be approved, or you’re waiting to receive a copy of your detailed valuation and check form, you should email ccaservice@voa.gov.uk and ask for your request to be prioritised.

The subject line should be ‘Urgent: external Material Change of Circumstances’ and you should include the property address and your submission ID or reference number within the email.

After you submit a check

The VOA will review the details you send them. In most cases they will have enough information to process your check. However, they may contact you if they need more information.

If necessary, the VOA will update the property details and send you a written notification.

If you need to report any new changes after you’ve already submitted a check, you must complete another check. The VOA will review the information in the two checks and will contact you if there are any queries.

Published 30 November 2020

IRRV Alert - week ending 4th December 2020

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