Guidance
You will need to register to use the Valuation Office Agency's (VOA) service if you want to check the details of your property or challenge the rateable value.
Published 30 November 2020
From:
Applies to:
England
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Watch a video about how to register for the service.
How to register for the service.
Register for the VOA’s check and challenge service
You can add another person to your account during registration or under your account details in the service when you’re signed in.
You’ll need to be an administrator for your organisation’s Government Gateway account to add another person. You’re an administrator if you created the Government Gateway account or if you have been added as an administrator to the account.
You can use the online service to appoint an agent to act for you. You’ll need your agent’s unique code, which you can only get from them. You’ll be told if your agent submits a check or challenge for you.
You can also remove your agent if you’ve decided you no longer want them to represent you.
Agents who are members of the Royal Institution of Chartered Surveyors (RICS), the Institute of Revenues, Rating and Valuation (IRRV) and the Rating Surveyors’ Association (RSA) should follow the mandatory code of practice.
If you want to appoint someone else to deal with the VOA on your behalf, you can complete a trusted helper form.
Published 30 November 2020
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