IRRV Alert - week ending 20th October 2023
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Qualitative research with Universal Credit telephone claimants (20 October 2023)
Research and analysis
Qualitative research with Universal Credit telephone claimants
This research aims to develop an understanding of Universal Credit telephone claims and what the benefits and drawbacks are compared to online claim management.
- From:
- Department for Work and Pensions
- Published
- 19 September 2023
- Last updated
- 20 October 2023 — See all updates
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Documents
Qualitative research with Universal Credit telephone claimants
HTML
Technical report: Universal Credit telephone claims
Ref: ISBN 978-1-78659-573-7, Research report no. 1043
HTML
Qualitative research with Universal Credit telephone claimants
PDF, 284 KB, 34 pages
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Technical report: Universal Credit telephone claims
Ref: ISBN 978-1-78659-573-7, Research report no. 1043
PDF, 323 KB, 22 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
Details
This research will help DWP to better understand the needs of those who use the telephony service and the learning will also support the wider Move to UC programme.
The aim of the research was to develop an understanding for how claims were managed and what the benefits and drawbacks were for telephone claims compared to the standard online claim management as is usual for Universal Credit.
Published 19 September 2023
Last updated 20 October 2023 + show all updates