IRRV Alert August 2 2008

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The new DWP HB website

 

 

 

Housing Benefit – New look website

Targeted mainly at local authority (LA) staff, our new website aims to be the definitive source of information, guidance and good practice on Housing Benefit (HB), including Local Housing Allowance (LHA) and Council Tax Benefit (CTB).

After carrying out site research a while ago, we’re making the changes our LA customers wanted, which were to:

  • provide a better site structure;
  • improve navigation;
  • review all content;
  • and make the site more user friendly.

Set to launch on Friday 8 August at 4pm, the new site will have a different structure to the current website and will be made up of the following sections and sub-sections:

  • User communications
    • HB Direct/More Direct
    • HB/CTB Circulars
    • HB/CTB Bulletins
    • HBDMS Newsletters
    • Publicity materials
  • Claims processing
    • Operational manuals
    • Claims guidance
    • Local Housing Allowance (LHA)
    • Closer working with DWP
    • HB Information Flows Programme 
  • Security
  • Performance and value for money
    • HB/CTB Performance and Good Practice Guide
    • HB/CTB performance statistics
    • Subsidy guidance manuals
    • Administration and statistical data
    • LA efficiency - Improving value for money in delivery of HB and CTB
    • Performance Development Team
    • FAQs
  • LA consultation groups
    • Local Authority Associations (LAAs) Steering Group
    • Practitioners Operations Group (POG)
    • Security Operation Group (SOG)
  • HB Contacts
  • Useful links

The main web address (http://www.dwp.gov.uk/housingbenefit/) will not be changing, but as we are moving to this new site structure, any links/web addresses you may have saved as bookmarks/favourites below that URL will not work once the new site has gone live. We will arrange page redirects on existing frequently used pages to help prevent broken links.

Although we don’t expect any disruption to the information you regularly receive from us, there will be a content freeze on this site for two weeks to ensure a smooth content transition from old to new. So there will be no updates or new material being published on this site from Monday 28 July.

If you have any questions about the new look website, please email us: ADELPHI.LA-FEEDBACK@DWP.GSI.GOV.UK


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