30 June 2009
Summary:
This document gives details of the application and selection process for a pilot programme to test a toolkit intended to help councils work with customers and other partners to identify key issues for improvement in their service provision and systems of redress.
The Government has pledged £900,000 to support the testing of the Toolkit through a pilot programme and the document gives details of the application and selection process.
Getting it Right, and Righting the Wrongs: Practitioners' toolkit pilot programme (HTML format)
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